“What can I do if one of my accounts is not working?“

We almost never make mistakes and everything works without a problem. Nevertheless, it can happen in very rare cases that an employee uploads an account incorrectly (for example, a letter of the email address was mixed up and then uploaded incorrectly to the account database). But such a problem can be solved very quickly. Simply contact the support chat at the bottom using the red bubble.

“How do I exchange a product?“

To do this, please contact the support chat at the bottom right using the red bubble. We always try to help as soon as possible! Sometimes there is a lot going on, so an answer can take a few hours.

“How long does an exchange take?“

If you have contacted us via the support chat on the website, you will be assisted in a few hours. We are in the office most of the day and are available to help you with your order.

“Are there products with a lifetime guarantee?“

All products have a lifetime guarantee and warranty, unless otherwise stated in the product description.

“So with a lifetime guarantee, will I always get help?“

Correct, you always get help with your order. If you ever have a problem, just write to the support chat at the bottom right on ALTS.RIP using the red bubble.